March Newsletter: Mobilearth Spring Newsletter
BURNABY, BC, CANADA, March 22, 2022
Spring break is here - are you prepared to assist all of your customers when they're away out of town? The number one thing people look for when they bank with an institution is reliability. Can your customers rely on your financial institution?
You may think as long as customers can do their day-to-day banking online or on the mobile app, it should be enough, right? The short answer is… No. When people come across a technical issue, have an inquiry, or have a request, they need branch assistance. The last thing they want to do is commute to a branch and wait in line. People dread this. In other cases, getting to the branch just isn’t possible. Financial institutions can change this banking experience with the right tools - and we have what you need.
We have all the support outlets that your customers would love:
Help Desk - An online chat that customers can use to reach branch representatives. The chats happen in real-time making it easier for customers to get direct answers to their inquiries - more effective than an AI chatbot. Not only that, but employees can route customers to other departments for further assistance as well. It's one of the most streamlined, secured chats in the banking industry.
Secure Message - If a customer doesn't have time to chat with a live agent, they can send an offline secure message to the branch where an employee can reply back. Secure message is also a great fallback feature when Helpdesk is offline.
Queue - If customers really need to go to the branch, they can line up virtually to save time. They check in on their mobile app and then head down to the branch when they are alerted it's almost their turn. This also reduces branch traffic and makes it more efficient.
Aside from these, we also have award-winning features:
Digital Onboarding - Customers can self-register for online banking as well as apply for products directly from the web and mobile app. Applying for accounts cannot be any easier and the turnaround time is much faster than traditional processes. Digital processes also leave less room for human error when papers go missing or are misfiled. Go paperless today!
Virtual Branch Services - When customers can't come to you, why not go to them? You heard right. With MobiBranch, employees can bring branch services on a tablet app to customers where they live, work or play. Gone are the days of traditional banking. Say hello to a new digital banking era!
If you are interested in our product suite, please contact us at info@mobilearth.com and we'd love to show you how our apps work.
Congratulations 1st National Bank St. Lucia!
We would like to congratulate 1st National Bank St. Lucia Ltd. on the acquisition of RBTT Bank Caribbean Limited in St. Vincent and The Grenadines. With the official conversion date on February 27th, we had the pleasure of working closely with the 1st National St. Lucia team to ensure the launch was on time and successful.
Read more about it here: Banking Licence Obtained for RBTT SVG Acquisition
Happy 45th Anniversary, NBD!
National Bank of Dominica Ltd. (NBD) celebrated their 45th anniversary recently. Their hard work and dedication to bringing excellent service from the very start are widely recognized by many. We wish you a very happy 45th birthday from all of us at Mobilearth.
Tip of the Month: TopUps Commissions!
Do you know how TopUps commissions work? Every time a user performs a TopUp, your institution will earn a commission for that transaction. The telcos are paying you to use their product. There are no fees charged to your customers; the amount debited from their account is the amount the phone is topped up (minus any applicable taxes which is country specific).
Our institutions using TopUps in production have already earned thousands of dollars in commissions - and this is FREE money! Every single dollar your customers spend on TopUps results in your institution earning commission. Who doesn't like FREE money?
What are you waiting for? Get TopUps for your institution and watch your commissions grow.
If your institution is looking for digital solutions or wants something special created, feel free to contact us to talk about it.
As the saying goes, "You never know unless you ask." Our specialists are ready to listen to your business' needs and work with you to see how we can make it happen. Even if it isn't directly banking-related, we'd still love to hear your ideas.
Contact us at info@mobilearth.com or check out our FAQ on our website.
To learn more about Mobile Banking, MobiBranch and Contactless Branch, stay up-to- date on industry trends by subscribing to our blog.