April Newsletter: Spring into Action Today
BURNABY, BC, CANADA, April 7, 2020
Stay Connected
In the midst of this difficult time, Mobilearth is here to help financial institutions stay connected with customers. Social distancing makes customer visits to your branches awkward, frustrating and time consuming. Your financial institution can deliver world-class financial services to your customers by encouraging them to stay home and use the MobiBanking App and customer Web Portal instead.
Technology is the bridge to help everyone get through this together.
Client Corner: SVCB
Mobilearth welcomes St. Vincent Co-operative Bank (SVCB) as their newest client! Also known as "The Penny Bank", a penny was all that was needed to start an account when SVCB first opened in 1945. This year, SVCB is celebrating their 75th Anniversary and Mobilearth would like to congratulate them on this accomplishment.
PROJECT PROPOSAL: TARGETED BANNERS
Unlike a traditional, static banner, the use of a targeted banner is to have strategically target certain segments of your customer base. Targeted banners can deliver specific product offerings to different customers to ensure that the banners they see are more in line with their wants or needs. We are be looking for feedback on your interest in this new project.
Pay It Forward
Covid-19 has instilled concern into everyone, sending the world into hiding and hampering the abilities for our clients to update their customers in real time. Mobilearth is doing our part in helping our financial institutions with a new enhancement that can be used on both the new Web Portal and the MobiBanking App.
An optional pop-up banner will show up on the login screen once your customer has launched the mobile app or accessed the online banking portal. This pop-up banner will give your customers the most updated information available on anything the bank deems important. There will be space for your own customized message as well as the option to add a link to a specific page on your website.
This new pop-up banner feature will be available on April 7th, 2020. Please contact us to coordinate getting this release in your area.
We are available to assist anyone who would like to learn more about using marketing banners in the customer web portal or on the mobile app. Send an email to gomobile@mobilearth.com.
HOT TOPIC: Wire Transfers
Wire transfers are convenient ways to send money to others around the world. The Customer Web Portal or the mobile banking app allows users to fill out a wire transfer form. From there, an employee will approve or reject the request. If approved, it goes to an automatic payment processing center where it gets processed.
Tips of the Month:
1.) More customers using online banking means increasing hardware is needed
When you have more customers signing up and accessing mobile and online banking, your system may also need an upgrade. Consider adding more hardware to VM's for PROD customer and PROD admin.
Contact us for a quick review of your current system and our recommendations for upgrades to keep your system running smoothly.
2.) Security Recommendations
There is no such thing as too much security when it comes to protecting personal information. Although the system is designed to keep out hackers by limiting login attempts, there are also other ways that users can add more security. By educating customers on the security features available, they can then monitor their own accounts closely and be aware of any attempted unauthorized access.
i). The more Security Questions, the better
Security questions are a good way for the system to help with verifying the user. Picking the right questions with unique, specific answers that only the user themselves would know is better than picking generic questions with easy, guess-able answers. Not only that, but our system allows up to three security questions with many different questions to choose from, making it harder for others to guess.
ii). Security Codes (MFA)
Security or MFA codes are used as a second level of security for the account holder. The first time a customer uses their mobile device or browser, a security code is sent out. If the customer ticks the “Remember Me” feature, then the device will perform the secondary security check behind the scenes using the invisible handshake method.
Customers need to ensure they are only using the “Remember Me” feature on trusted devices.
iii). Enabling biometrics
In this age of technology, many devices have biometrics built into them. By enabling biometrics such as Touch ID and Face ID, these will add more protection to the accounts.
iv). Account alerts
Did you know that users can set up their own alerts? These alerts include transaction alerts, daily balance alerts, and minimum/maximum balance alerts. Customers can choose based on specific accounts or account types. The user can also choose their preferred alert delivery method (text message, email).
v). Never share personal information
We can't stress this enough. Always remind customers to never share their personal information, PINs and passwords with anybody. All banks should set our “Must Change Password” expiry period to no more than 6 months to ensure passwords are being updated regularly.
Last but not least
Feel free to download our Alerts Set Up Manuals for both the app and the web portal.
Disaster Recovery Project
Thank you for those who have reached out to us for the Disaster Recovery Project. If you haven't yet done so, please do not delay because hurricane season is just around the corner. You need to be prepared. Contact us today to see how Mobilearth can help.
Email gomobile@mobilearth.com
About Mobilearth
Mobilearth has always been forward-thinking and puts the user experience first. With technology constantly evolving, Mobilearth plans to implement new technologies and features as they emerge.
“At Mobilearth, we understand that life is mobile and that customers should be able to perform all of their banking anywhere with the tap of a button. As physical locations dwindle away, adding MobiBranch enables institutions to have a virtual branch in any location at any time, which saves money and improves customer service.”
- Tia Lee, CEO, Mobilearth
The success of the Mobile Banking and MobiBranch product suite has grown Mobilearth’s clientele to include those in Canada, United States, Central America, South America and the Caribbean region. The addition of the Bank of Montserrat adds another indigenous Caribbean Bank to their roster.
Connect Your Employees & Secure Your Mobile Data!
To learn more about Mobile Banking, MobiBranch and Contactless Branch, stay up-to- date on industry trends by subscribing to our blog.