July Newsletter: Summer Check Up
BURNABY, BC, CANADA, July 29, 2020
We hope that everyone is safe and well. Can you all believe more than half a year has passed? For the past few months, Mobilearth has gone through some changes. A lot of you may already know, we have moved offices and changed our phone numbers. If you need immediate assistance, feel free to contact us at the numbers below and we'd be delighted to assist.
Main +1(604) 210-5016
You may also use helpdesk@mobilearth.com for any technical issues as well.
Secondly, we hope you all enjoy reading our monthly newsletters and find them useful. Our social media pages are updated weekly and now we have Twitter, LinkedIn, and Instagram, so feel free to connect with us.
Lastly, and probably most important of all, we have been working very hard behind the scenes to bring you some new features. Make sure you read through our upcoming newsletters for some great surprises!
Hot Topic #1: Downloadable History
Transaction history can be very important to customers for a variety or reasons. Mobilearth provides up to 180 days of downloadable account history in a PDF or XLS format. If your customers want even older records, or want designated months in a statement, we recommend signing up with an external eStatement provider.
Hot Topic #2: Queue
When the customer is out and about, the quickest and most convenient way to access their banking is to use the text channel. The customer can pay bills, get account balances and history, pay peers and get additional information from the banks--all through text messaging (SMS).
Who enjoys standing in line ups? Use the Queue instead. Have customers check into a virtual line up using the MobiBanking app rather than standing in line outside of the branch. Customers can run their errands, shop, grab a bite or spend time with the friends and family while they wait for their turn.
At the branch, management can see queue numbers and manage branch resources accordingly. Further streamline branch processes by monitoring the queue list and assigning customers to the right employees for the purpose of their visit.
When it is almost their turn, customers receive a notification reminding them to head to the branch. Once there, the customer will check in with the designated Queue employee.
Digitizing the lineup saves time and creates a better experience for your customers.
The Queue is a part of the MobiBranch product suite. Please email info@mobilearth.com if you are interested and she can provide more information.
Document Viewer
Did you know that your bank can now upload and maintain branch documents for customers to view? You can do this in "View Maintenance" in the Web Admin and it is under "Document Maintenance". You can upload picture files or PDFs.
Customers can access and view these documents using their banking app. Download our manual for more information.
Login Pop-up
It’s been a few months since we introduced the Login Pop-up and many of our clients have become familiar with it already. This Login Pop-up feature is a useful tool to make important announcements to your customers.
As a friendly reminder, if you are going to provide a URL for the pop-up, please ensure that it is a secure link (should start with 'https'). If you have any questions, please do not hesitate to reach out to us.
Pay It Forward
We all understand that during these unprecedented times, we all need to be supportive and assist in any way possible. It is with great pleasure that we present to our readers two notable stories for this month's Pay It Forward.
Featuring: Saint Vincent Co-operative Bank
The first Pay It Forward story goes to Saint Vincent Co-operative Bank (SVCB) with their no service fees campaign to help alleviate the financial stress on their customers from Covid-19. This campaign started in April is to be in effect for six months--waiving all service fees for their customers. In addition, SVCB is also offering a loan moratorium in tandem with the no service fee campaign.
Mobilearth thinks this is a great initiative in lending a helping hand to those in need. As SVCB says, "...every penny counts!"
See more about it here >> SVCB Service Fees Waived for Next 6 Months
Featuring: Antigua Commercial Bank
Our next Pay It Forward story goes to Antigua Commercial Bank (ACB) for their act of kindness in the community. In an effort to provide Covid-19 relief for those in need, ACB has partnered with the Rotary Club of Antigua and has made several donations to three organizations: the Ex-Servicemen Association of Antigua and Barbuda, the Good Shepherd Home for Girls, as well as the Sunshine Home for Girls. Without a doubt, these donations will make a difference in the lives of the recipients.
Mobilearth applauds ACB for their generosity and this recognition is well-deserved.
Read more about it here >> ACB Shows Love & Support In The Time Of Covid
Tip: Text Campaigns
Last month's newsletter we had talked about the text channel and how customers can use the Text Me and Pay by Text features. This month, we want to show you how to create text campaigns using Text Me custom alerts.
There is no limit on how many Text Me alerts can be made, so the text campaigns that you can create are limitless. You can create text campaigns for contests or promote products and services. It's a clever way of simulating interaction with your customers and providing them with useful information.
About Mobilearth
Mobilearth has always been forward-thinking and puts the user experience first. With technology constantly evolving, Mobilearth plans to implement new technologies and features as they emerge.
“At Mobilearth, we understand that life is mobile and that customers should be able to perform all of their banking anywhere with the tap of a button. As physical locations dwindle away, adding MobiBranch enables institutions to have a virtual branch in any location at any time, which saves money and improves customer service.”
- Tia Lee, CEO, Mobilearth
The success of the Mobile Banking and MobiBranch product suite has grown Mobilearth’s clientele to include those in Canada, United States, Central America, South America and the Caribbean region.
Connect Your Employees & Be Proactive TODAY!
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